FAQ
If you have any further questions, please feel free to contact us any time.
Conferences & Celebations
1. What types of events can be hosted at the hotel?
We provide venues and services for conferences, seminars, workshops, corporate events, anniversaries, as well as all types of family celebrations.
2. What is the maximum number of participants?
Our event rooms can accommodate between 10 and up to 160 people.
3. Can event rooms be customized?
Yes, we are happy to tailor seating, decoration, and technical equipment to your preferences. Should you wish to decorate the room yourself, please liaise with our staff to arrange access times.
4. Which catering options are available?
We offer a range of options including coffee breaks, lunch, dinner, buffets, finger food, and tailored menus. Please refer to our banquet menu, available for download on our homepage.
5. How can I book an event?
Contact us by phone, email, or via our online form. Our team will be happy to assist you in planning your perfect event!
Rooms & Packages
1. Why book directly on this website? Isn’t it cheaper elsewhere?
No – you won’t find better rates online. Plus, you may receive a complimentary upgrade to a higher room category, subject to availability.
2. When can I check in and at what time do I have to check out again?
Check-in is guaranteed starting at 2:00 p.m.! If you plan to arrive after 6:00 p.m., please let us know briefly by phone or email. Your room will be available until 11:00 a.m. on the day of departure.
3. Can I use the tennis court as a hotel guest?
Yes! We offer our hotel guests special rates when booking a squash or tennis court. Book conveniently through our e-Tennis website.
4. How can I pay?
We accept cash, American Express, Visa, Mastercard and debit cards (Girocard).
5. Are pets allowed?
Yes! Your furry friends are welcome! However, pets must remain in the room during the breakfast buffet. We charge €14.00 per pet per night.
6. Is the wi-fi free of charge?
Yes! Wi-Fi is free of charge in the entire hotel.
7. What entertainment is available in the hotel rooms?
Each room is equipped with a TV that includes the full Sky package. You can enjoy all movies, documentaries, and sports events free of charge!
Dining
1. Do I have to book a table?
A table reservation is strongly recommended! You can make a reservation directly here on our website using the button on the right-hand side of the screen. Alternatively, you are welcome to reserve by phone or at the reception.
2. What are the restaurant’s opening hours?
Breakfast:     6.30 AM – 10.00 AM
Lunch:        12.00 PM – 2.00 PM (only on sunday and on public holidays)
Dinner:        5.00 PM – 10.00 PM (Kitchen: 6.00 PM – 9.00 PM)
3. Are vegetarian options available?
Yes, we offer a selection of vegetarian dishes.
4. Do you offer a children’s menu?
Yes, we have special dishes for our younger guests.
5. Are pets allowed?
Your furry friends are welcome in the restaurant.
Wellness & Sports
1. Which sports can be practiced at the hotel?
Our facilities include 4 indoor tennis courts, 3 squash courts, and 3 double bowling alleys.
2. Do the sports facilities need to be reserved?
It is strongly recommended to make a reservation in order to secure your preferred times. Reservations can be made online, by phone or directly at the hotel.
3. Do you need special equipment to use the indoor tennis court?
Yes, the indoor tennis court can only be used with non-marking indoor shoes with light-colored soles. If you do not have appropriate footwear, it can be rented from us.
4. What are the opening hours of the various facilities?
Tennis- und Squash:    8.00 AM – 10.00 PM
Sauna:                5.00 PM – 9.00 PM
Pool       :          8.00 AM – 9.00 PM
5. Which saunas are available?
We have a sanarium, a steam bath, an infrared heat cabin and a Finnish sauna.
